Frequently Asked Questions:

1. Will my gift box look exactly like the photo? Our product images are illustrative mockups created using AI. While contents may vary slightly depending on stock availability, each box is hand‑packed with care to reflect the same theme, quality, and thoughtful design.

2. Can I customize my gift box? Yes! Many of our products can be personalized with names, dates, or special messages. Look for customization options on each product page or contact us directly for bespoke requests.

3. What happens if an item is out of stock? We may substitute with an item of equal or greater value that matches the overall look and feel of your box. Your gifting experience will always remain consistent in quality and style.

4. How long does delivery take? Orders are typically dispatched within 2–3 business days. Delivery times vary depending on your location, but we’ll provide tracking details once your order is on its way.

5. Do you offer corporate or bulk gifting? Absolutely. We specialize in curated hampers and branded stationery for businesses. Reach out to us for tailored packages that reflect your company’s brand and values.

6. Can I send gifts directly to the recipient? Yes, you can enter the recipient’s address at checkout. We also offer the option to include a personalized card or message.

7. Do you ship internationally? Currently, we focus on South Africa, but we’re happy to discuss international shipping on request. Contact us for a custom quote.

8. What if I need help with my order? You can reach us via email or our contact form. We pride ourselves on warm, professional support and will assist you promptly.