Terms & Conditions

Welcome to New North Collection. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.


1. General

This website is operated by New North Collection, a Cape Town-based studio specializing in personalized gifting, curated hampers, branded stationery, and print solutions. By using our site or placing an order, you agree to be bound by these Terms & Conditions.


2. Products & Customization

  • All products are subject to availability and may vary slightly from images shown.

  • Personalized items are made to order and may require additional lead time.

  • We reserve the right to refuse custom requests that violate our brand values or legal standards.


3. Pricing & Payment

  • Prices are listed in South African Rand (ZAR) and include VAT where applicable.

  • We accept payment via secure gateways including credit/debit cards, EFT, and manual bank deposit.

  • Orders will only be processed once full payment is received.


4. Shipping & Delivery

  • We offer local and national delivery via trusted courier partners.

  • Delivery timelines vary based on location and product type; estimated timeframes are provided at checkout.

  • New North is not liable for delays caused by third-party couriers.


5. Returns & Refunds

  • Due to the personalized nature of our products, returns are only accepted for damaged or incorrect items.

  • Claims must be made within 7 days of delivery with supporting photos.

  • Refunds or replacements will be processed once the issue is verified.


6. Intellectual Property

  • All designs, branding, and content on this site are the property of New North Collection.

  • You may not reproduce, modify, or distribute our materials without written consent.


7. Privacy & Data Protection

  • We respect your privacy and handle personal data in accordance with South African POPIA regulations.

  • Your information is used solely for order processing, communication, and marketing (with consent).


8. Contact Information

For questions or concerns, please contact us at:
📧 hello@newnorthcollection.co.za 📍 Cape Town, South Africa